Crisis Communications Information Request
About this template
This request template helps communications teams gather verified information, existing messaging, stakeholder needs, and approval requirements during an active crisis. It creates a shared record of the situation, what is known and unknown, and the next communications decisions that need to be made.
Who it’s for
- Organizations managing an active incident or emerging reputational issue
- PR and communications teams coordinating internal and external updates
- Teams that need to align legal, regulatory, and executive review
- Organizations responding to media inquiries or stakeholder concerns
When to use it
- When a situation may require a public statement or stakeholder update
- When facts, timelines, and operational impacts need to be verified centrally
- When media attention, customer questions, or regulatory obligations are increasing
- When multiple teams need a clear approval path and update schedule
Customization tips
- Add organization-specific escalation contacts and backup approvers
- Include required notification timelines for regulators or contractual partners
- Add approved holding-statement language or links to crisis communications guidance
- Tailor stakeholder audience options to your organization’s key groups
Preview the template
About Sydnee RequestsInteractive preview — your clients fill this out in their portal on your domain.
Assigned toYour client
Crisis Communications Information Request
Situation overview
Start with the confirmed situation and its immediate context.
Please share confirmed information only; avoid assumptions or unverified reports.
Choose the best available date and time.
Include key events, decisions, and communications already made.
Select all audiences that apply.
Share the practical impact occurring now or confirmed to be likely.
Facts and open questions
Help us distinguish what we can say confidently from what still needs confirmation.
Include relevant sources or owners of the information where helpful.
This helps us avoid stating anything prematurely.
Do not include confidential credentials. You can upload relevant materials at the end.
Communications activity
Tell us what has already been said and what attention the situation is receiving.
Include where and when each communication was issued.
Include outlet names and deadlines when known.
Include questions from customers, employees, partners, media, or others.
Response team and review
Clarify who is involved, what review is needed, and how decisions will be made.
List the people or functions involved and their responsibilities.
Choose the review level currently required.
Leave blank if there are no additional details yet.
Include backup decision-makers if timing is critical.
Tell us how often you would like coordinated status updates while the situation is active.
Choose the next time communications need to be reviewed, updated, or released.
Supporting materials
Upload any materials that help us verify the situation and prepare accurate communications.
You may include reports, incident summaries, screenshots, existing statements, media coverage, or approved guidance.
