Keep account conversations, focused channels, and one-to-one follow-up beside the requests, tasks, files, and Deliverables they support. Your team gets an organized inbox; clients message from your branded portal.
Trusted by 1,000+ freelancers & agencies worldwide
Flexible Conversation Structure
Replace scattered client messaging with one white-label inbox. Sydnee keeps account chats, channels, and direct messages connected to the client portal your team already uses.
Account Chats
Keep the ongoing client conversation attached to the account it belongs to.
Direct Messages
One-to-one follow-up with an eligible teammate or client contact.
Channels
Create named group chats for teammates and clients, with open or private access and clear client-presence notices at the top.
Your team gets the pro view with sidebar organization, channel management, and notification control.
Clients get a simple portal experience with a chat bubble and inbox that feels familiar across web devices.
Client-presence badges and channel notices make it obvious when clients are in the room, so your team can move fast with confidence before sending every message.
Built For Real Client Work
Keep client communication, internal collaboration, and message history in one place your team and clients can actually use.
Keep Signal, Drop Noise
Choose All Messages, Mentions Only where supported, or Muted for each conversation. Direct messages use All Messages or Muted. Team members can also pause Live Chat alerts without clearing unread state.
Get notified for every new message
Only notified when someone @mentions you
No alerts, still fully accessible
Active channel members can export that channel's message history as CSV when the team needs a portable record outside Sydnee.
Teams can work from the Sydnee web app while clients message from the portal they already use for requests, tasks, files, and Deliverables. The portal chat experience adapts across desktop and mobile web layouts.
Built for Client-Facing Teams
From agencies to consultants, keep conversations centralized, responsive, and easy for clients to use.
Digital Marketing, SEO, PPC
Design, Branding, Video
Studios, Freelancers, Events
Business Coaches, Trainers, Advisors
Planners, Coordinators, Vendors
MSPs, Web Developers, SaaS
Answers to the most common questions from firms evaluating live chat for client communication.
Sydnee gives you three conversation types in one inbox: account chats (the default conversation tied to each client account), channels (named group chats for teammates and clients), and direct messages (private one-to-one conversations).
Yes. Clients can participate in account chats, join channels when invited, and send direct messages to your team members. Clients cannot direct message other clients, and they only see conversations they are part of.
Channel Managers control channel visibility, participants, and settings. Channels can be open (joinable) or private (invite-only), and managers can add or remove participants, transfer ownership, and archive channels.
Choose All Messages, Mentions Only where supported, or Muted for an account chat or channel. Direct messages use All Messages or Muted. Team members can also pause Live Chat alerts temporarily without clearing unread state.
Yes. Active channel members can export that channel's message history as CSV for their own records. This is a portable channel export, not a claim of immutable retention or regulatory compliance.
Yes. Teams can work from desktop while clients can chat directly inside the portal. The web experience is responsive across screen sizes, including mobile browsers.
Because client communication stays close to the account and work it relates to. Your team gets account conversations, channels, and direct messages, while clients message from the same branded portal they use for requests, tasks, files, and Deliverables.
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Sydnee turned our onboarding into a simple, repeatable process that just works.
Whether you're tech savvy or not, this is gonna work for you, and it's so simple, anyone can use it.
Between the white-labeling, templates, and client collaboration, Sydnee covers everything we used to patch together across other tools.
It's so nice to have everything in one place—clients can see our progress, and we can see every task at a glance
Sydnee has been the best investment I've made for my agency thus far. There is not better platform with the features included for the price point they are at.
Sydnee offers our Clients a clean simple platform that is easy to understand and navigate.
