Run team communication in one organized inbox, with clients seamlessly included when they need to be. Replace Slack and scattered email with one chat system built for agencies.
Used by 2,000+ agencies & freelancers
Flexible Conversation Structure
Replace scattered client messaging with one white-label inbox. Sydnee keeps account chats, shared channels, and direct messages connected to the client portal your team already uses.
Account Group Chats
Every client portal gets a group chat, so every portal has a dedicated space for team communication.
Direct Messages
Private one-to-one messages to your team mates or your clients.
Channels
Create open or private group conversations for projects, teams, and cross-account collaboration, with clear client-presence notices at the top.
Your team gets the pro view with sidebar organization, channel management, and notification control.
Clients get a simple portal experience with a chat bubble and inbox that feels familiar across web devices.
Client-presence badges and channel notices make it obvious when clients are in the room, so your team can move fast with confidence before sending every message.
Built For Real Client Work
Keep client communication, internal collaboration, and message history in one place your team and clients can actually use.
Keep Signal, Drop Noise
Set every account chat, channel, or DM to All Messages, Mentions Only, or Muted. Pause alerts globally when you need focus time, then resume automatically.
Get notified for every new message
Only notified when someone @mentions you
No alerts, still fully accessible
Preserve communication history with clean records your team can reference. Channel Managers can export channel data to CSV for internal controls, audits, and compliance requests.
Teams can work from desktop while clients message you directly in their portal. No extra apps to learn, no context lost across devices.
Client messaging
All-in-one portal
No credit card required
Built for Client-Facing Teams
From agencies to consultants, keep conversations centralized, responsive, and easy for clients to use.
Digital Marketing, SEO, PPC
Design, Branding, Video
Studios, Freelancers, Events
Business Coaches, Trainers, Advisors
Planners, Coordinators, Vendors
MSPs, Web Developers, SaaS
Answers to the most common questions from firms evaluating live chat for client communication.
Sydnee gives you three conversation types in one inbox: account conversations (default client communication tied to each account), channels (group collaboration for projects and internal workflows), and direct messages (private one-to-one conversations).
Yes. Clients can participate in account conversations, join shared channels when invited, and send DMs to your team members. Clients cannot DM other clients, and they only see conversations they are part of.
Channel Managers control channel visibility, participants, and settings. Channels can be open (joinable) or private (invite-only), and managers can add or remove participants, transfer ownership, and archive channels.
Absolutely. Set each conversation to All Messages, Mentions Only, or Muted. You can also pause all alerts temporarily and resume automatically, so you stay focused without losing critical @mentions.
Yes. Channel Managers can export channel messages to CSV, including timestamps and participant details, for record-keeping, audits, and compliance workflows.
Yes. Teams can work from desktop while clients can chat directly inside the portal. The web experience is responsive across screen sizes, including mobile browsers.
Because client communication stays in your portal context instead of scattered across tools. Your team gets channels and DMs, clients stay in one familiar place, and you avoid per-client seat costs.
Discover other powerful tools included in Sydnee Client Portals
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Sydnee turned our onboarding into a simple, repeatable process that just works.
Whether you're tech savvy or not, this is gonna work for you, and it's so simple, anyone can use it.
Between the white-labeling, templates, and client collaboration, Sydnee covers everything we used to patch together across other tools.
It's so nice to have everything in one place—clients can see our progress, and we can see every task at a glance
Sydnee has been the best investment I've made for my agency thus far. There is not better platform with the features included for the price point they are at.
Sydnee offers our Clients a clean simple platform that is easy to understand and navigate.
