Check file upload limits and supported behavior
Check plan-based Files upload limits, supported file behavior, and steps for a rejected upload.
The Files browser accepts many kinds of files. The size allowed for one file depends on the workspace plan.
What are the Files browser limits?
- You can add up to 100 files in one upload.
- Each file name can have up to 255 characters.
- The uploader does not limit you to a short list of file types.
The per-file limits are:
| Workspace plan | Largest file |
|---|---|
| Core | 5 GB |
| Growth | 512 GB |
| Power Team | 512 GB |
| Free trial | 5 GB |
These per-file limits apply to the main Files browser and new file versions. They also apply when the browser uploads a file into a Request or the Default File Module.
Task attachments, Live Chat attachments, and public API uploads have their own limits. The plan's total file storage allowance also still applies. A file can be smaller than the per-file limit but not fit in the storage left for the workspace.
Does every file have a preview?
Images, PDFs, videos, and audio have an inline viewer. Sydnee accepts more file types than the viewer can display. If you see No preview available, download the file and open it in a compatible app.
What access do you need?
A team member can upload at the account's root Files level or in a regular folder. A client can also upload at the root. Inside a folder, the client needs Full Access. View Only and Hidden folders keep the upload action unavailable.
Uploads are unavailable in Recent, Starred, and Deliverables. Open the account's root Files area or a regular folder first.
Why was an upload rejected?
Check these causes in order:
- One file is larger than the workspace plan allows.
- A file name has more than 255 characters.
- You selected more than 100 files.
- The destination does not provide Full Access.
- You started from a view that does not accept uploads.
- The workspace does not have enough file storage left.
- Your sign-in session ended.
- Your network stopped during the upload.
Remove the file that breaks a limit or split the upload into smaller groups. A workspace owner can also review the plan and file storage use. Then use the uploader's retry action. If the session ended, refresh the page and sign in again before retrying.
A large file may finish sending before Sydnee checks the workspace's remaining storage. When the file does not fit, Sydnee leaves it out of Files. Free storage or change plans, then upload the file again.
What happens after an interrupted upload?
Check the destination folder before starting again. A file that finished can already be there even when another file failed. Retry only the missing or failed items to avoid duplicates.
What does your client see?
The client sees a completed upload only when they can access its folder. A successful upload does not change the folder's client access.