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May 8th: Direct Messages and Custom Channels

Connor BearsePublished

The live chat overhaul has arrived! If you have any feedback or see something wrong – please shoot us a message in support! 

💬 Direct Messages & Custom Channels Are Live — Live Chat now supports direct messages and custom channels.

🚀 Live Chat Expansion Released — This release expanded the conversation types available in the current web experience.

🛠️ Reliability Improvements Across the Platform — We shipped numerous bug fixes, performance improvements, and reliability updates across tasks, files, requests, and live chat to help everything feel faster and more stable day to day.

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