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May 1st: Live Chat Testing and the Product Roadmap

Connor BearsePublished

This article is a historical roadmap snapshot. Live Chat, multiple Task boards, and the public API are now available. The product-wide Insights module described below was not released; this public Insights publication is separate.

Live Chat Update

We are now using the new live chat inside our own company every day.

It has replaced Slack for us, and it has been working really well.

We also now have an iOS app with native notifications working.

That means you will be able to:

  • Get real push notifications on your phone
  • Stay in conversations without email
  • Respond quickly from anywhere

Updated Roadmap

We updated the roadmap based on recent feedback.

You can view it here: feedback.sydnee.app

Insights Module Preview

This planned product module was not released.

This will give you better visibility into your work across Sydnee.

If there are reports you want to see, send them over.

We are actively shaping this based on feedback.

What’s Coming in May

After live chat launches, we are focusing on a few big improvements.

Multiple Task Boards

You can now create and manage multiple Task boards inside an account.

This helps when you want to:

  • Separate different types of work
  • Organize larger accounts
  • Keep things cleaner as you grow

API Expansion

The public API is now available. Start with the API quickstart and verify operations in the OpenAPI specification.

This will expose much more data around:

  • Tasks
  • Files
  • Requests

This makes it easier to build integrations and connect Sydnee with your other tools.

I’ve been talking to a bunch of people about their needs for the API. If you are looking to do something specific please let me know so I am sure the API will support it.

Coming Soon

We are in the final stretch for live chat.

Testing is going well, and we are excited to get this in your hands.

More soon!

Sydnee

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  • Sydnee turned our onboarding into a simple, repeatable process that just works.

    Patrick Benske, Benske Agency, Founder
    Patrick Benske
    Benske Agency, Founder
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    Steven Diamond, Diamond Ai Media Group, Founder
    Steven Diamond
    Diamond Ai Media Group, Founder
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    Carmelo Santos, Co-found Council of Marketers
    Carmelo Santos
    Co-found Council of Marketers
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    Michael Rapino, HoneyQuill Agency, Founder
    Michael Rapino
    HoneyQuill Agency, Founder
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    Luis Leon, Promise Pixel, Founder
    Luis Leon
    Promise Pixel, Founder
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    Laura McDermott, Owner, Mcdermott Law Firm, PLLC
    Laura McDermott, Owner
    Mcdermott Law Firm, PLLC