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This Week in Sydnee – May 15th

Published May 15, 2026 by Connor Bearse

This week focused heavily on platform stability, infrastructure improvements, and the first phase of our public API expansion.

🚀 First Phase of the API Expansion Is Live — We’ve started expanding Sydnee’s public API with the first set of file manager endpoints.

The new API additions include:

  • Browse folders
  • Retrieve file metadata
  • Access file version history
  • Retrieve file comments
  • Generate download URLs

We also updated:

Improved API Rate Limiting — Updated API rate limiting to be more accurate and split limits into:

  • 30 read requests per second
  • 30 write requests per second

💬 Live Chat Stability Improvements — We shipped a number of reliability and performance improvements across live chat to help conversations feel faster and more stable day to day.

📨 Invite Email Fixes — Fixed an issue that could prevent invite emails from properly sending when inviting clients into their portal.

🏢 Updated Default Live Chat Channels — All newly created companies will now automatically start with default channels named Team Chat and Social to help teams get organized faster out of the box.

🔒 Frame Protection Added Across Sydnee — Added frame protection across both the main app and client portal experience to improve overall platform security.

©️ Copyright Notices Added to Client Login Pages — Added copyright notices to all client login pages across Sydnee portals.

📰 Sydnee Press Release Published — We also published a new press release covering the expanded live chat system and advanced workflow controls now available in Sydnee.

Read it here: AP News Press Release

Sydnee

Try Sydnee Client Portals Today

Client & team live chat, Direct Messages, and Channels
Built in task manager
Showcase services in your portal
Easy client onboarding & info requests
Secure file storage & sharing
Embed Calendly, Figma, Loom, Google Looker & more
Custom domain & full white labeling
Unlimited client seats
No credit card required
  • Sydnee turned our onboarding into a simple, repeatable process that just works.

    Patrick Benske, Benske Agency, Founder
    Patrick Benske
    Benske Agency, Founder
  • Whether you're tech savvy or not, this is gonna work for you, and it's so simple, anyone can use it.

    Steven Diamond, Diamond Ai Media Group, Founder
    Steven Diamond
    Diamond Ai Media Group, Founder
  • Between the white-labeling, templates, and client collaboration, Sydnee covers everything we used to patch together across other tools.

    Carmelo Santos, Co-found Council of Marketers
    Carmelo Santos
    Co-found Council of Marketers
  • It's so nice to have everything in one place—clients can see our progress, and we can see every task at a glance

    Michael Rapino, HoneyQuill Agency, Founder
    Michael Rapino
    HoneyQuill Agency, Founder
  • Sydnee has been the best investment I've made for my agency thus far. There is not better platform with the features included for the price point they are at.

    Luis Leon, Promise Pixel, Founder
    Luis Leon
    Promise Pixel, Founder
  • Sydnee offers our Clients a clean simple platform that is easy to understand and navigate.

    Laura McDermott, Owner, Mcdermott Law Firm, PLLC
    Laura McDermott, Owner
    Mcdermott Law Firm, PLLC