At Sydnee, we understand that reliable email communication is essential for maintaining smooth operations and client satisfaction. That’s why we’ve been diligently optimizing our email systems to ensure maximum deliverability, maintain clean sending domains, and provide transparency when issues arise.
Here’s everything you need to know about recent updates and how our system supports your business.
Key Features of Sydnee’s Email System
Our email system is designed to provide clarity and control over your communication. Here are the highlights:
Login Code Delivery
Login codes are always delivered, even if a user has opted out of emails. These are considered “transactional” since the email is only sent when requested. If your clients are having issues receiving these codes, we recommend checking the email history log to see if there are any issues on Sydnee’s side.
Account Access Alerts
If a client opts out of emails, a red exclamation mark appears next to their name in the “Account Access” panel, providing immediate visibility.
Opt-Out Notification in Email Logs
Emails sent to opted-out recipients are marked with a red dot in the email log. Clicking on the entry provides the exact reason for the opt-out.
Detailed Event History
Sydnee provides a comprehensive email history report, offering insights into every email’s journey, including:
• Processing status: Understand when an email is being prepared for delivery.
• Delivery status: Confirm that emails reach the intended inbox.
• Engagement tracking: View when emails are opened and links are clicked.
These details are available to help you troubleshoot and track the effectiveness of your email communications effortlessly.
Successful emails feature an event history, showing processing time, delivery status, and client engagement (opens and clicks).
Branded Unsubscribe Page
Clients can opt out of automated notifications using a branded unsubscribe page within your portal. Backend users can manage their email settings directly at Email Settings or unsubscribe without logging in at Unsubscribe Here.
Re-enabling Emails
Backend users can re-enable email notifications anytime via the settings page. If a client needs to reverse an unsubscribe, reach out to our support team for assistance.
Need to Improve Deliverability?
If emails are successfully sent from our side but aren’t reaching your clients, our whitelisting guide can help. The article includes:
• Sample email headers.
• IP address details.
• Steps to whitelist Sydnee emails.
We’re Here to Help
Our mission is to continuously improve Sydnee to meet your needs. These updates are part of our commitment to ensuring that your email communications remain seamless and effective. If you have any questions or need support, don’t hesitate to contact us.
Thank you for choosing Sydnee! Together, we’re building better client portals every day.
