Check your app version before troubleshooting
Check for Sydnee updates, reload an older tab, and find the version and build to share with support.
When something in the team app is not working as expected, first check App version in Personal Settings → Security & access. An open tab may be running an older build of Sydnee.
This check is for signed-in team members, including owners and admins. Clients do not see these Personal Settings in your branded portal.
Before you start
Save your work or copy any unsent text before leaving the page. Let uploads finish. The Update button reloads the tab, which can clear unsaved work.
Check for updates
- Open Personal Settings → Security & access → App version. App version is at the bottom of the page.
- Select Check for updates and wait for the check to finish.
- If you see Update available, select Update once your work is safe. The tab reloads to get the latest build.
- Return to the task and check whether the problem still occurs.
You can also search for App version in Personal Settings.
What does the result mean?
| Result | Next step |
|---|---|
| You’re up to date | This tab is running the latest build. Use the guide for your problem below if it still occurs. |
| Update available | Save your work, then select Update. |
| Couldn’t check for updates | Select Check for updates to try again. |
| You’re offline | Reconnect, then check again. |
| Build details unavailable | Try the check again. If this stays on screen, tell support what you see. |
Version / build shows the version and build running in this tab. The build helps support tell releases apart even when the version number is the same.
If the problem continues
Use the guide that matches the problem:
- Fix Task and board problems
- Fix Request problems
- Fix file upload, access, and delivery problems
- Fix Live Chat problems
If you still need help, open Help & Support. Include the Version / build values, any error shown, what you tried, what you expected, and when it happened. Keep passwords, sign-in codes, and private client content out of your message.