Preview, publish, schedule, and remind

Preview the client path before you publish. Then send the Request now or choose a future date and time.

Before you start

The Request needs a form with at least one field.
The account and audience must still be valid.
A scheduled publish time must be in the future.
A due date cannot be before the publish time.

Preview and test

Open the Request builder and select Next.
On Preview, read the title and intro as a client would.
Select Test.
Enter sample answers and test every condition path.
Check the visible required fields and progress.
Select Clear All when done.

Test-mode data is not saved to the live Request.

File uploads are not available in Test mode. This also means Test mode cannot try a condition that depends on a File Upload answer. Check the field's title, help text, and required setting in Preview. Test a real upload only after the Request is published to a portal audience you can use.

Publish now

Continue to Finalize and Publish.
For When do you want to publish this request?, choose Immediately.
Choose No due date or On a specific date and time.
Turn on Notify Assignee by Email When Published if you want to send a publish email.
Add a Custom Message if needed.
Choose which account team members should get completion updates. The Request owner is always included.
Select Publish Request.

The Request becomes available in the client portal right away. The publish email is sent only when its switch is on.

Schedule it for later

Choose Later.
Set the Publish Date and Time.
Finish the due date, email, and completion-update settings.
Select Schedule Request.

The Request moves to Scheduled. It stays out of the client portal until the background job publishes it. The job runs each minute, so do not promise delivery at an exact second.

To change a schedule, open Publish & Reminder Settings, select Unlock, edit the values, and select Update Request.

Add due-date reminders

Reminders need a due date. Choose Send reminders, then select any of these email times:

5, 3, or 1 day before the due date
on the due date
1 or 3 days overdue

Sydnee sends each reminder to the resolved Request audience. A time that has already passed is not created. Updating the publish settings removes the old pending reminder plan and builds a new one from your current choices.

Completed, archived, deleted, or non-published Requests do not send pending automatic reminders.

Send a manual email

For a published Request, open its actions and select Send Notification Email. Review the listed audience, add an optional message, and select Send email.

Use Email & Reminder Log to review Request email activity.

Why did a reminder not send when expected?

The Request has no due date.
The reminder time had already passed when the settings were saved.
The Request was completed, returned to draft, archived, or deleted.
The recipient is no longer active, has no email, or the address is blocked from email.
Background delivery runs by the minute, not by the second.